Welcome to Troika Aid!

This Privacy Policy describes how Troika Aid collects, uses, and discloses your personal information when you use our services, including our website, and interact with us. We are committed to protecting your privacy and ensuring the security of your data.

Information We Collect:

• Personal Information: We may collect information that can identify you, such as your name, address, phone number, email address, passport details (if applicable), and next of kin information (with your explicit consent).
• Medical Information: We may collect information about your medical history, current condition, medications, and diagnostic test results. We will only be able to collect this information with your explicit consent.
• Travel Information: We may collect information about your travel preferences, such as preferred destinations, travel dates, dietary restrictions, and accessibility needs.
• Information from Third Parties: We may collect limited information from healthcare providers, hospitals, clinics, and travel agencies, but only with your consent.
• Data Collected Through Agreements: We may collect information when signing a Memorandum of Understanding (MOU) with a client, but only with their full consent.

How We Use Your Information:

• Facilitate Medical Tourism: We use your information to match you with suitable healthcare providers, schedule appointments, arrange travel and accommodation, and ensure a smooth medical tourism experience.
• Communication: We may use your information to send updates, reminders, and promotional offers (with your consent). You can unsubscribe from these communications at any time.
• Improve Services: We may use anonymized data to analyze trends and improve our services to better serve our clients.

Data Sharing Practices:

We will never sell your personal data. We will only share your information with third parties with your explicit consent, such as:

• Healthcare Providers: We may share your medical information with hospitals, clinics, and doctors involved in your treatment only.
• Travel Agencies: We may share your travel information with partnered agencies to make arrangements for your trip.
• Third-Party Service Providers: We may use third-party service providers for tasks such as IT support and data storage. We carefully vet these providers to ensure they have strong data security practices and contractual obligations to protect your information.

Data Security:

We take data security very seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure storage, and access controls.

Your Rights:

• Access and Update: You have the right to access and update your personal information at any time. You can contact us at info@troika-aid.com to request this information.
• Erasure: You have the right to request the deletion of your personal information, subject to certain legal and contractual obligations.
• Consent Withdrawal: You can withdraw your consent for data processing at any time.

Compliance:

We are committed to complying with all applicable laws and regulations regarding data privacy, including the Bangladeshi Act, and we strive to maintain practices consistent with the privacy policies of Meta (Facebook) and Google.

Children’s Privacy:

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@troika-aid.com.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us:

If you have any questions about this Privacy Policy or our data practices, please get in touch with us at:

Email: info@troika-aid.com

Phone: 09611-900280

Please Note:

• We will not share your data without your knowledge or consent.
• We/Our: This refers to Troika Aid, the company you represent. It’s used throughout to describe Troika Aid’s actions and policies regarding data collection, usage, and security.
  You/Your/Yours: This refers to the customer or user interacting with Troika Aid’s services. It’s used to explain how your data is handled and what rights you have.

By using our services, you agree to the terms of this Privacy Policy.